Account and data deletion

How to request

• In the app: Profile > Privacy and Terms > Delete account. Confirm the request; the app records it and signs out.
• Without app access: email contact@cpapcalm.com with the subject “CPAPCalm account deletion”.
• Provide only your name, account email, and link to TR. Do not email a password, SD card, clinical report, or health document. We may request additional confirmation through a secure channel.

What will be deleted

After identity verification, we revoke the account, sessions, and tokens and delete unnecessary administrative data, non-clinical files, and associated AI threads, including at applicable providers.

Clinical, tax, audit, and legal-claim records may be kept for the legally required period with restricted access. Deleting login credentials does not erase a medical record that must be retained.

Timelines and confirmation

We confirm the request when received. We will respond within 15 days and complete operational execution within 30 days unless mandatory retention or an identity-verification need prevents deletion of certain data.

After deletion from active systems, residual copies expire within the backup cycle of up to 35 days and may not return to normal use. We will confirm completion and explain any data that must remain restricted. The process may require human review and is not immediate.